Customer Support Associate

5 days ago


Saddar Town, Pakistan ibex Full time
Customer Relations Specialist

At ibex, we pride ourselves on delivering innovative business process outsourcing (BPO) solutions that drive superior customer experiences. With a global CX delivery center model consisting of 35 operations facilities around the world, we are well-equipped to handle diverse client needs across various industries.

Key Responsibilities:
  • Deliver Exceptional Customer Service: We're seeking talented individuals with excellent communication skills to assist our U.S.-based clients' customers with their queries/concerns and provide accurate resolutions via call.
  • Resolve Customer Inquiries: Assist customers with their items purchased through the e-commerce website, providing friendly and caring service.
  • Foster Rapport with Customers: Build relationships with customers through courteous and attentive communication, conveying a positive image of our company.
  • Offer Alternative Solutions: Provide alternatives to products/items not available on the e-commerce website, ensuring customer satisfaction.
  • Stay Updated on System Information: Maintain knowledge of system updates, process changes, and future developments to effectively resolve customer issues.


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