Business Support Operations Manager

14 hours ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are seeking a highly skilled Business Support Manager to lead and oversee our technical support and hosting operations.

This role demands deep expertise in Linux and Windows server environments, cloud platforms, and support systems, along with the ability to guide technical teams and engage directly with clients for solution delivery and service enhancement.

Responsibilities include:

  • In-depth understanding of Linux (RHEL, CentOS, Ubuntu) and Windows servers
  • Manage web hosting and cloud platforms (AWS, Azure)
  • Strong knowledge of hosting and deployment of secure solutions including (WHMCS & Third-party Portal)
  • Oversee 24/7 ticket-based support operations ensuring SLAs are met through ticketing system, maturing and improving them
  • Plan, implement, and manage team rosters and on-call support schedules for L3 to L1
  • Ensure system security, apply patches, and maintain compliance with industry standards
  • Configure and troubleshoot services such as DNS, DHCP, SSH, FTP, NFS
  • Maintain accurate technical documentation and standard operating procedures
  • Provide Tier 2/3 support, mentor junior admins, and participate in critical incident handling

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