
Business Support Manager
2 days ago
Position: Business Support Manager
Location: [Remote / Hybrid]
Salary: PKR 180,000 – 200,000/month
We seek a highly skilled and experiencedBusiness Support Managerto lead and oversee our technical support and hosting operations. This role demands deep expertise in Linux and Windows server environments, cloud platforms, and support systems, along with the ability to guide technical teams and engage directly with clients for solution delivery and service enhancement.
Major Responsibilities:
- In Depth Understanding of Linux (RHEL, CentOS, Ubuntu) and Windows servers
- Manage & experience in web hosting and cloud platforms (AWS, Azure),
- Strong Knowledge of Hosting and Deployment of secure Solution including (WHMCS & Third-party Portal)
- Oversee and manage 24/7 ticket-based support operations ensuring SLAs are met through ticketing system, Maturing and improving them
- Plan, implement, and manage team rosters and on-call support schedules for L3 to L1
- Ensure system security, apply patches, and maintain compliance with industry standards
- Configure and troubleshoot services such as DNS, DHCP, SSH, FTP, NFS
- Maintain accurate technical documentation and standard operating procedures
- Provide Tier 2/3 support, mentor junior admins, and participate in critical incident handling
- Support business development by assisting the sales/pre-sales team in technical discussions with clients facing with dealing Technical Aspects
- Collaborate with clients to understand technical requirements, provide tailored hosting/server solutions
- Identify opportunities to upsell hosting, cloud, or support services through proactive engagement
- Participate in scheduled maintenance windows and critical infrastructure changes
- Highly organized, adaptable, and able to manage multiple projects in a dynamic, fast-paced environment.
- Perform other duties or special assignments as directed by management.
Requirements & Qualifications:
- Bachelor's degree in IT/Computer Science or equivalent experience
- 4–5 years of experience in Linux/Windows system administration
- Solid understanding of virtualization (VMware, Hyper-V) and containerization (Docker, Kubernetes)
- Hands-on experience with WHMCS, hosting environments, and client ticketing systems
- Strong command over Active Directory, IIS, Exchange, and Citrix environments
- Deep knowledge of networking (LAN/WAN, VLANs, subnetting, switching)
- Good communication and customer service skills for client interaction and solution presentations
Preferred Certifications: (would be Plus)
- Microsoft Certifications (e.g., MCSE, MCITP)
- Cisco Certifications (e.g., CCNA, CCNP)
- Red Hat Certifications (e.g., RHCSA, RHCE)
- CompTIA Linux+
- AWS Certified SysOps Administrator or similar cloud certification
Perks:
- Full-Fledged Flexible Job, Remote & WFH model
- 180k to 200k negotiable (based on Experience & Knowledge)
- Assets
- Annual Leave
- Leave Encashment
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