Global Network Infrastructure Specialist

8 hours ago

Islamabad, Islamabad, Pakistan beBeeNetwork Full time

We are seeking a highly skilled and experienced Network Admin Engineer to join our team in maintaining the continuous and efficient operation of our global IT infrastructure.

Job Description

The successful candidate will play a vital role in monitoring, incident response, and troubleshooting of network devices, servers, applications, and security systems. The role requires working in a 24/7 environment, collaborating with IT teams and business units to ensure high availability and performance of mission-critical systems across different locations.

Key Responsibilities:

  1. Monitoring and Surveillance:
    • Monitor network performance, health systems, and security events using various tools.
    • Identify and alert potential issues, anomalies, and service degradations across WAN, LAN, WLAN, and connectivity points.
    • Monitor critical applications, communication links, and infrastructure.
    • Serve as the first contact for network-related incidents reported by users or detected by monitoring systems.
    • Perform initial diagnosis and troubleshooting of network, server, and application issues.
    • Escalate incidents to Level 2/3 support teams following escalation procedures.
    • Document incidents, resolutions, and troubleshooting steps accurately in the IT ticketing system.
    • Participate in root cause analysis for recurring incidents.
  2. System Administration & Maintenance (First-Line):
    • Support, configure, maintain, and upgrade company networks.
    • Install and integrate new hardware and applications into the network.
    • Monitor for updates and upgrades.
    • Support third-party applications and ensure network security and connectivity.
    • Monitor network performance and test for vulnerabilities.
    • Resolve end-user problems.
    • Define policies and procedures, specify requirements, and design solutions.
    • Research server administration and perform routine system checks.
    • Execute configuration changes and reboots as per procedures.
    • Assist with patching and upgrades, monitoring their impact.
  3. Security Operations (First-Line):
    • Monitor security alerts and perform initial investigations.
    • Escalate threats to the Cybersecurity team.
    • Follow security policies and procedures.
  4. Communication & Reporting:
    • Communicate incident statuses and outages to stakeholders.
    • Generate performance and incident reports.
    • Maintain documentation and knowledge bases.
    • Work in a 24/7 shift rotation, ensuring smooth handovers.
    • Collaborate with other IT teams to resolve complex issues and implement solutions.
    • Participate in training to enhance skills.

Requirements:

  • Bachelor's degree in Computer Science, IT, Telecommunications, or related fields.
  • Relevant certifications (e.g., Cisco, FortiGate, Azure) are highly desirable.

Experience:

  • 2-4 years in a NOC or similar IT operations role, preferably in large enterprises.
  • Experience with network monitoring tools.

Skills:

  • Strong understanding of networking (TCP/IP, VLANs, routing protocols).
  • Familiarity with Cisco IOS, FortiGate, and other network OS.
  • Hands-on experience with Microsoft Azure and cloud migration.
  • Knowledge of virtualization and cybersecurity principles.
  • Excellent problem-solving and analytical skills.

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