Quality Assurance Leader

3 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are seeking a Quality Assurance Manager to lead our team in implementing quality assurance processes and procedures.

Responsibilities include developing and monitoring these processes, as well as providing feedback and training to improve performance. Data analysis and reporting on QA metrics will also be key components of this role.

Key Responsibilities:
  • Develop quality assurance processes and procedures
  • Monitor and evaluate call center performance
  • Provide feedback and training to agents
  • Analyze data and prepare reports on QA metrics
Requirements:
  • Minimum of two years' experience in call center management
  • Knowledge of call center technologies and software
  • Strong understanding of BPO operations and quality assurance processes


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