Night Shift Quality Assurance Professional

4 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time
Call Center Quality Assurance Specialist Role

The successful candidate will review the quality of work performed by agents through live monitoring and use of call recording system and applications. They will identify training needs for sales team and communicate to training department as needed. The role also involves providing feedback to call center team leaders and managers, working closely with QA Manager to anticipate training needs assessments, client requirements, and commencement of plans without fail.



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