Help Desk Support Specialist

1 week ago

Lahore, Punjab, Pakistan beBee Careers Full time
Technical Support Specialist

As a Technical Support Specialist, you will play a crucial role in providing technical desktop support to students, staff, and faculty at the Helpdesk and campus-wide. This involves troubleshooting IT software and hardware problems, installing different operating systems, and providing support to faculty and staff.

The key responsibilities of this position include:
  • Troubleshooting IT software and hardware problems at the Helpdesk and around the campus, individually or as a team.
  • Installation of different operating systems, including Windows, MAC, and Linux platforms.
  • Provide support to Faculty and staff. Help walk-in users.
  • Taking phone calls, logging in, assigning tickets at the Helpdesk (Service Desk), and providing appropriate solutions to users after office hours and on weekends. Closure of all assigned tickets.
  • Create FAQs for common technical support-related issues.
  • Escalate the extraordinary/attention-requiring tickets/calls.
  • Following up on in-process and pending tickets/calls with other teams.
  • Working with other IST members as and when required.
  • Handle the installation of new assets and coordinate the proper allocation.
  • Handle different users and technical projects.
  • Handle support for Advisory Board meetings and other special events.
  • Update the IST page on the SharePoint Portal.
  • Prepare useful tips and helpful material for the users.
  • Provide support for online events on Zoom & MS Teams.
  • Provide support for smart/semi-smart classrooms.


In order to succeed in this role, you will require strong technical skills, excellent problem-solving abilities, and a customer-oriented approach. You must be able to work effectively in a team environment and communicate complex technical information to non-technical stakeholders. Additionally, you will need to possess the following skills and qualifications:
  • Troubleshooting expertise of common problems of different operating systems including Windows11,10, Mac and Linux.
  • Proficiency with computers and industry-related software, especially MS Office 365, Office LTSC 2021, MS Outlook, MS Project, MS Visio, and MS Teams.
  • Hardware troubleshooting knowledge for computers and audio video devices.
  • Strong knowledge of network printing.


We are looking for an individual who is highly motivated, proactive, and committed to delivering high-quality results. If you have a passion for technology and a desire to make a positive impact, we encourage you to apply for this exciting opportunity.

What We Offer:
LUMS offers a dynamic work culture that encourages learning and innovation, skills development, and contribution to areas beyond your job role. You will have the opportunity to learn and interact with the best academic minds in Pakistan, as well as to work with highly experienced professionals.

Benefits:
We believe in the pursuit of knowledge, provide the freedom to explore across different disciplines and value the diverse expression of all community members for mutual learning and advancement. LUMS offers competitive benefits to its academic and professional colleagues, including Provident Fund, Group Life Insurance, EOBI for Pension Scheme, Outpatient medical coverage for self and family, and In-patient Health Insurance for self, spouse, and dependent children.

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