Medical Billing Operations Lead

6 days ago


Rawalpindi Cantonment, Pakistan TrackoMed Full time

About Us

At TrackoMed, we pride ourselves on creating a collaborative and dynamic work environment that fosters growth and innovation. We're passionate about delivering exceptional medical billing solutions that empower our clients to succeed.

The Role

We're looking for a skilled Billing Process Optimization Specialist to join our team. In this role, you will be responsible for managing and optimizing the revenue cycle process, ensuring efficient medical billing operations while maintaining compliance with healthcare regulations.

Your Key Responsibilities:

  1. Operational Efficiency: Develop and implement strategies to optimize billing processes, reduce claim denials, and improve cash flow.
  2. Team Leadership: Lead, mentor, and supervise remote medical billing teams, ensuring productivity targets and quality benchmarks are consistently met.
  3. Client Relations: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing regular performance reports and updates.
  4. Regulatory Expertise: Ensure billing practices comply with healthcare regulations (e.g., HIPAA, payer policies) and maintain high accuracy and quality control standards.
  5. KPI Tracking: Monitor and report key performance indicators (KPIs) such as Days in AR, Clean Claim Rate, and Denial Rate, and provide actionable insights for improvement.
  6. Staff Development: Organize training sessions and continuous development programs for team members to keep them updated with the latest payer policies and coding changes.
  7. Error Prevention: Proactively identify potential risks or errors in billing processes and implement corrective action plans to mitigate revenue loss.
  8. Cross-Functional Collaboration: Work closely with coding teams, credentialing specialists, and revenue cycle management (RCM) teams to ensure smooth end-to-end operations.
  9. Technology Integration: Recommend and assist in the implementation of medical billing software and tools to enhance team efficiency and data security.


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