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1 day ago
**IT Service Delivery Specialist**
We are seeking a highly motivated IT Service Delivery Specialist to manage service level agreements (SLAs) and ensure the delivery of high-quality IT services.
Main Tasks:- SLA Performance Monitoring: Monitor service delivery performance against SLAs and prepare reports for management.
- Collaborative Work: Collaborate with service teams to ensure SLA compliance and address performance issues.
- Customer Relationship Management: Act as the primary contact for stakeholders regarding SLAs and service quality.
- Process Optimization: Conduct SLA review meetings and discuss performance metrics and actions.
Additional Responsibilities:
- Call Handling and Logistics: Handle 24/7 call management and coordinate shipments with DHL.
- Operational Tracking: Track parts, follow up with engineers and coordinators, and update daily reports.
- Bachelor's degree in Business Administration, Information Technology, or related field.
- Minimum 1 year of experience in service level management or similar roles.
- Strong analytical, problem-solving, and communication skills.
- Proficiency in Microsoft Office; experience with service management tools is a plus.
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