Technical Service Excellence Professional

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time

**IT Service Delivery Specialist**

We are seeking a highly motivated IT Service Delivery Specialist to manage service level agreements (SLAs) and ensure the delivery of high-quality IT services.

Main Tasks:
  • SLA Performance Monitoring: Monitor service delivery performance against SLAs and prepare reports for management.
  • Collaborative Work: Collaborate with service teams to ensure SLA compliance and address performance issues.
  • Customer Relationship Management: Act as the primary contact for stakeholders regarding SLAs and service quality.
  • Process Optimization: Conduct SLA review meetings and discuss performance metrics and actions.

Additional Responsibilities:

  • Call Handling and Logistics: Handle 24/7 call management and coordinate shipments with DHL.
  • Operational Tracking: Track parts, follow up with engineers and coordinators, and update daily reports.
Requirements:
  1. Bachelor's degree in Business Administration, Information Technology, or related field.
  2. Minimum 1 year of experience in service level management or similar roles.
  3. Strong analytical, problem-solving, and communication skills.
  4. Proficiency in Microsoft Office; experience with service management tools is a plus.

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