Hospitality Operations Director

21 hours ago


Lahore, Punjab, Pakistan People Full time
About the Job

As a key member of our hotel team, the General Manager will be responsible for leading all aspects of our hospitality operations, ensuring exceptional guest experiences and profitable business outcomes.

Main Responsibilities:
  1. Lead Operational Excellence: Oversee daily hotel operations, ensuring seamless coordination between departments, including front desk, housekeeping, food and beverage, and maintenance.
  2. Fiscal Management: Develop and manage budgets, monitor financial performance, and implement strategic initiatives to boost revenue and profitability.
  3. Customer Satisfaction: Foster a culture of exceptional customer service, responding promptly to feedback and concerns.
  4. Talent Development: Recruit, train, and mentor staff, creating a positive work environment that promotes professional growth.
  5. Strategic Partnerships: Collaborate with sales and marketing teams to drive occupancy and enhance the hotel's market presence.
  6. Regulatory Compliance: Ensure all operations adhere to local regulations and industry standards, prioritizing guest and staff safety.
Requirements
  • Degree in Hospitality Management, Business Administration, or related field (Master's preferred).
  • At least 10 years of progressive hotel management experience, with 5+ years as a General Manager.
  • Strong financial management skills, including budgeting, forecasting, and financial analysis.
  • Exceptional leadership, communication, and interpersonal abilities.
  • Proficiency in hotel management software and systems.
  • In-depth knowledge of industry trends and best practices.


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