Executive Hospitality Director

21 hours ago


Lahore, Punjab, Pakistan People Full time

About the Role

The Front Office Manager plays a pivotal leadership role in ensuring seamless front desk operations and delivering exceptional guest experiences.

Key Responsibilities:

  • Guest Services Management: Foster a culture of excellence by maintaining high service standards and addressing feedback promptly.
  • Team Leadership: Develop and mentor front desk staff, promoting a positive work environment and professional growth.
  • Operational Oversight: Oversee daily front desk operations, ensuring efficient workflow and coordination.
  • Financial Management: Monitor financial performance and implement strategies to achieve revenue targets.
  • Reservation Management: Ensure accurate guest reservations and optimal room allocation.
  • Compliance and Safety: Maintain a safe environment for guests and staff while adhering to local regulations and industry standards.

Qualifications:

  • Bachelor's degree in Hospitality Management or a related field
  • Minimum 5 years of experience in front office management within the hotel industry
  • Strong leadership and team management skills
  • Excellent communication, negotiation, and interpersonal skills
  • Proficiency in hotel management software and systems
  • In-depth knowledge of industry trends and best practices


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