Hospitality Service Excellence Director

2 days ago


Lahore, Punjab, Pakistan myrestaurants Full time

Job Title:

Hospitality Service Excellence Director - MyRestaurants

Company Overview:

MyRestaurants is a leading provider of food services, dedicated to delivering exceptional customer experiences through our diverse range of restaurants and catering services.

Job Summary:

As a Hospitality Service Excellence Director, you will be responsible for driving business growth and success by overseeing restaurant operations, developing strategic plans, and implementing initiatives that enhance customer satisfaction and loyalty.

Responsibilities:

  • Develop and implement business growth strategies to drive sales and revenue growth.
  • Collaborate with department heads to develop and implement operational plans that meet business objectives.
  • Conduct regular performance reviews and provide coaching to restaurant managers and staff to ensure they meet performance expectations.
  • Implement initiatives to improve customer satisfaction and loyalty, such as enhancing menu offerings and promoting value-added services.
  • Manage budgets and financial resources to achieve business objectives.
  • Recruit, train, and develop high-performing teams to drive business success.
  • Maintain open communication with corporate leadership to relay business insights and suggestions.

Requirements:

  • 5+ years of experience in business development, restaurant management, or a related field.
  • Proven track record of driving business growth and achieving sales targets.
  • Excellent leadership, communication, and problem-solving skills.
  • Highly detail-oriented with excellent analytical and decision-making abilities.
  • Ability to work independently and manage multiple priorities simultaneously.


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