Hotel Operations Director

21 hours ago


Lahore, Punjab, Pakistan People (Professional Employers Pvt Ltd) Full time

Role Overview:

As a leader in the hospitality industry, we are seeking an experienced and skilled General Manager to oversee all aspects of our hotel's operations. This strategic thinker will be responsible for ensuring the highest standards of service, profitability, and team performance.

Key Responsibilities:

  • Maximize revenue through effective pricing strategies and promotional activities.
  • Monitor market trends and competitor pricing to develop and implement sales and marketing plans to attract new business.
  • Oversee all hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
  • Ensure efficient operation of all hotel departments by developing and implementing operational policies and procedures.
  • Monitor and analyze hotel performance against key performance indicators (KPIs) and control costs to maximize profitability.
  • Provide exceptional guest service and ensure high levels of satisfaction and loyalty.
  • Prepare financial reports and build relationships with local businesses and community organizations.
  • Conduct regular inspections of hotel facilities and services to ensure safety and security.

Qualifications:

  • Bachelor's degree in Hospitality Management or related field; a Master's degree is preferred.
  • 15+ Years of Experience
  • Strong financial acumen and experience with budgeting, forecasting, and financial analysis.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in hotel management software and systems.
  • In-depth knowledge of industry trends and best practices.


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