
Incoming Call Handler
8 hours ago
Job Details:
We are seeking a skilled Incoming Call Handler to join our dynamic team and contribute to delivering exceptional customer service. This is an exciting opportunity to develop your skills and experience in a fast-paced call center environment, working with a range of customers and products.
About the Position:
In this role, you will be responsible for handling incoming customer calls professionally and efficiently, providing accurate and timely information to resolve customer queries and concerns. You will work as part of a high-performing team to deliver exceptional customer service, collaborating with internal stakeholders to resolve customer complaints and improve service delivery.
Key Responsibilities:
- Handle inbound customer calls with professionalism and efficiency
- Provide accurate and timely information to resolve customer queries and concerns
- Maintain detailed and accurate records of interactions in our CRM system
- Collaborate with internal stakeholders to resolve customer complaints and improve service delivery
Requirements:
- Strong communication and interpersonal skills
- Technical knowledge of CRM systems and software applications
- Problem-solving and analytical skills
- Ability to work in a fast-paced call center environment
- Basic computer proficiency and familiarity with CRM systems
Benefits:
We offer a range of benefits to support your career growth and well-being, including opportunities for professional development, a competitive salary package, and a dynamic work environment that promotes collaboration and innovation.
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