Performance Monitoring

3 days ago Be among the first 25 applicantsJob ResponsibilitiesConducts contact center performance analysis and creates detailed action plans on where to improve performanceReviews and resolves all incoming escalations from appropriate escalation channels in a timely mannerResponsible for listening (and viewing) customer calls, chats, and other...

Job Description:Key ResponsibilitiesConduct thorough performance analysis of contact centers to identify areas for improvement and create actionable plans.Analyze and resolve customer escalations in a timely manner, ensuring exceptional service quality.Evaluate consumer data to assess agent service skills and policy adherence, providing recommendations for...

About the Role:As a Performance Monitoring Specialist, you will play a critical role in ensuring that our contact center operates at peak efficiency. Your primary responsibility will be to conduct thorough analysis of customer calls, chats, and other communications to measure agent service skills and policy adherence.

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...

We are looking for a detail-oriented Call Quality Analyst to monitor and evaluate customer interactions, ensuring the highest standards of service quality and compliance. The role involves analyzing calls, providing feedback, and supporting the continuous improvement of customer service teams. The ideal candidate will have strong analytical skills and the...

As a Performance Monitoring specialist, you will be responsible for analyzing contact center performance and creating action plans to improve it.Key Responsibilities:Conduct in-depth analysis of contact center data to identify areas for improvement.Develop and implement strategies to enhance agent service skills and policy adherence.Collaborate with call...

Job SummaryWe are seeking a highly skilled Performance Monitoring professional to join our team. In this role, you will be responsible for conducting contact center performance analysis and creating detailed action plans to improve performance.About the RoleConduct thorough performance analyses of contact centers to identify areas for improvement.Create and...

Job SummaryWe are looking for a skilled professional to join our team as a Service Quality Specialist. In this role, you will be responsible for monitoring and evaluating customer interactions to ensure the highest standards of service quality and compliance.Main Responsibilities:Monitor inbound and outbound calls to assess employee performance and service...

Job DescriptionWe are looking for a highly motivated and experienced Performance Monitoring professional to join our team. In this role, you will be responsible for analyzing contact center performance data, identifying areas for improvement, and developing strategies to enhance performance.About the TeamOur contact center operations team is dedicated to...

Sales Performance LeadAbout the RoleThe Sales Performance Lead will be responsible for monitoring dealers' performance to ensure sales and collections targets are met. They will also oversee the display of products at dealer outlets, ensuring that point-of-sale materials are properly displayed and distributed.Key ResponsibilitiesDevelop and implement a...