Outbound Sales QA Specialist

2 days ago


Rawalpindi Cantonment, Pakistan Allure Digital Full time
Role Overview:

Allure Digital is looking for a talented Outbound Sales QA Specialist to monitor and evaluate the quality of our outbound calls. The successful candidate will be responsible for assessing agent performance, ensuring compliance with company policies and industry regulations, and providing actionable feedback to improve overall call quality and customer satisfaction.

The ideal candidate will have strong communication skills, both verbal and written, and the ability to analyze data to identify trends and areas for improvement.

Responsibilities:
  • Assess agent performance and provide constructive feedback and coaching to improve call quality and customer engagement.
  • Develop and implement QA scorecards to assess call quality and script adherence.
  • Collaborate with team leads and trainers to design and conduct training sessions based on QA findings.
  • Ensure that outbound calling strategies align with compliance regulations and best practices.


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