
Quality Assurance Expert
2 days ago
We are seeking a highly skilled Quality Assurance professional to join our team at Allure Digital. As a Quality Assurance Expert, you will be responsible for monitoring and evaluating outbound calls to ensure adherence to company standards, scripts, and compliance guidelines.
The ideal candidate will have a minimum of 2 years of experience in a Quality Assurance role in a call center, preferably in an outbound sales or lead generation environment. Strong analytical skills, attention to detail, and the ability to provide constructive feedback and coaching to agents are essential.
Key Responsibilities:- Monitor and evaluate outbound calls to ensure adherence to company standards, scripts, and compliance guidelines (e.g., GDPR, Ofcom regulations).
- Develop and implement QA scorecards to assess call quality, script adherence, customer engagement, and sales effectiveness.
- Provide coaching and feedback to agents to improve their communication, objection handling, and sales techniques.
- Collaborate with team leads and trainers to design and conduct training sessions based on QA findings.
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