
Customer Experience Ambassador
2 days ago
We are seeking a highly skilled Customer Service Specialist to join our team. This role is ideal for individuals who possess excellent communication skills, are proactive problem solvers, and have a positive attitude.
Job Description- Serve as the first point of contact for student and parent inquiries via various channels.
- Provide accurate information on our services, visa procedures, and admissions support.
Responsibilities:
- Client Interaction: Handle and resolve client concerns with professionalism and a solution-oriented approach.
- Record Keeping: Maintain detailed records of all customer interactions and follow-ups.
- Collaboration: Collaborate with internal teams to ensure smooth processing of student applications.
What We're Looking For:
- A minimum of 1 year of experience in a customer service or client-facing role.
- Strong interpersonal and communication skills – both written and verbal.
- Proactive problem-solving abilities with great attention to detail.
Benefits:
- Opportunities for growth and professional development.
- A supportive work environment that fosters collaboration and teamwork.
Requirements:
- A bachelor's degree in a relevant field is preferred but not required.
- Proficiency in MS Office and basic CRM tools is a plus.
This is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and working in a fast-paced, purpose-driven organization.
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