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2 weeks ago
IT Network Operations Manager Job Role
Responsibilities and RequirementsWe are looking for a highly skilled IT Network Operations Manager to join our team.
The successful candidate will have:
- Experience in handling complex IT network issues and 24/7 management of NOC teams and operations.
- Knowledge of computer systems, operations of the support center, and VOIP technology.
- Strong team management and leadership skills.
- Proven problem-solving and analytical skills.
- Excellent interpersonal, communication, and presentation skills.
The ideal candidate will be responsible for:
- Reviewing and providing support on day-to-day service requests from reception to closure, acting as an escalation resource when required.
- Prioritizing and assigning tasks to TAC resources, ensuring SLAs targets are met, and changes are implemented within prescribed windows.
- Maintaining the company's digital database up to date, implementing appropriate processes for data protection, archives, backups, configurations, disaster recovery, and failover procedures.
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