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Inbound Call Agent

3 weeks ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

Contact Center Agent Role

Primary Tasks
  • Engage with clients through phone calls, addressing their queries and resolving their issues in a timely manner.
  • Record and maintain client interactions, updating relevant data systems accordingly.
Key Performance Indicators
  1. Resolution rate of 80% or higher.
  2. Average call handling time below 5 minutes.
  3. Client satisfaction ratings above 90%.