Technical Solution Designer

5 days ago

Islamabad, Islamabad, Pakistan beBeeSolutions Full time $80,000 - $120,000
Technical Solutions Expert

This hybrid role bridges technical solution design, client engagement, and customer support, ensuring a seamless experience for our clients. You will work closely with engineering, product teams, and clients to design reliable solutions, resolve customer-facing issues, and act as a bridge between clients and internal teams.

Key Responsibilities:
  • Collaborate with clients to design and implement tailored solutions that meet their business requirements.

Lead technical discussions to provide reliable solutions.

Build technical proof-of-concepts (POCs) to validate solution designs.

Provide integration strategies and oversee successful implementation.

2. Technical Support & Issue Resolution
  • Serve as a high-level technical support liaison for clients, addressing and resolving their issues in a timely manner.
  • Escalate complex problems to appropriate engineering or product teams and track resolution progress.
  • Document and share technical troubleshooting insights and best practices.
3. Customer Success
  • Act as a direct point of contact for client feedback, feature requests, and issue reports.
  • Collaborate with product and engineering teams to translate client needs into actionable deliverables.

Educate clients on product features, best practices, and new updates.

  • Build and maintain long-term relationships to ensure customer satisfaction and retention.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years of experience in design, implementation, or consulting in the SaaS industry.
  • 2+ years of specific experience in technology domain areas like software development, cloud computing, systems engineering etc.
  • Strong technical expertise in SaaS platforms, APIs, and system integration.
  • Proficient in debugging, troubleshooting, and resolving technical challenges.

Excellent communication and interpersonal skills.

  • Familiarity with project management principles and tools for delivery alignment.
Preferred Qualifications
  • Previous experience in a Solutions Architect / Engineering, Technical Customer Success Management or Senior Customer Support roles within the SaaS industry.
  • Previous experience working with workflow automation and integration platforms like n8n, Zapier, Workato etc.
  • History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises.
  • Presentation skills with a high degree of comfort speaking with executives, non-technical and technical audiences.

Exceptional problem-solving abilities and attention to detail.

  • Strong communication and collaboration skills with cross-functional teams.
  • Ability to balance technical solution's with client relationship management.
  • A proactive, customer-first mindset with a drive to exceed expectations.
Why Join Us?
  • Drive the market narrative for a category-defining integration platform
  • Play a strategic role that directly impacts product adoption and company growth
  • Work with a highly technical team solving meaningful infrastructure problems
  • Help shape the product marketing function from the ground up
  • Enjoy competitive compensation, equity, and a fully remote work setup

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