Customer Experience Advocate

6 days ago


Lahore, Punjab, Pakistan LiveChat World Wide Full time
Customer Experience Job Description

We are seeking a skilled Customer Experience Specialist to join our team at LiveChat World Wide, Pakistan.

Key Responsibilities:

  • Maintain a professional and empathetic attitude towards customers to deliver exceptional customer experiences.
  • Respond promptly to customer inquiries, complaints, and queries through various communication channels.
  • Effectively communicate with customers via calls, chats, and other mediums.
  • Acknowledge and resolve customer complaints while maintaining necessary correspondence.
  • Record details in relevant CRM software and provide timely updates.
  • Upsell passive prospects into long-term customers by leveraging warm and cold calling techniques.
Job Specifications

Requirements:

  • Previous call center experience is beneficial but not essential.
  • The ideal candidate must be comfortable working flexible shifts.
  • Strong verbal and written English language skills are mandatory.


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