Phone-Based Customer Advocate

5 days ago


Lahore, Punjab, Pakistan Transworld Full time
About the Role

Transworld is looking for a highly skilled Phone-Based Customer Advocate to join our customer care team. In this role, you will be responsible for handling inbound calls, providing exceptional support to our clients, and ensuring high levels of satisfaction and loyalty.

Key Responsibilities:

  • Act as a liaison between our company and its customers, resolving issues and addressing concerns.
  • Maintain a deep understanding of our products and services to provide accurate information and assistance.
  • Collaborate with internal teams to ensure seamless CX operations and continuous improvement.
  • Stay up-to-date on industry trends and best practices to enhance customer care and service delivery.

What We're Looking For:

  • Excellent communication and interpersonal skills, with a strong focus on empathy and problem-solving.
  • A passion for delivering exceptional customer experiences and exceeding client expectations.
  • Strong attention to detail and a commitment to adhering to customer care policies and procedures.
  • A positive and professional attitude, with a strong ability to work in a fast-paced environment.


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