International Support Representative

4 days ago


Karachi, Sindh, Pakistan ibex. Pakistan Full time
Company Overview
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We are ibex. Pakistan, a customer-centric organization committed to delivering exceptional services.


">Salary
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The compensation package for this role includes a salary of Rs. 70,000.


">Job Responsibilities
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As a Partner Support Specialist, you will be responsible for resolving customer queries via calls while adhering to defined processes.

Key Responsibilities
  1. Foster Exceptional Customer Relationships
  2. Support customers with ecommerce purchases.
  3. Show genuine interest in customers through courteous interactions.
  4. Offer alternatives for out-of-stock products.
  5. Adhere to standard processes for resolution delivery.
  6. Stay updated on system changes and future updates.
  7. Effectively manage customer objections and pushbacks.
What Sets Us Apart

We prioritize employee growth and development. We look for individuals with a strong sense of empathy, excellent communication skills, and a positive attitude.

Essential Skills
  1. Critical Thinking
  2. Time Management
  3. Specialist Focus
  4. Organizing
  5. Priority Setting
  6. Problem Solving
  7. Professional Composure
Employee Benefits

Our benefits package includes medical insurance, provident fund, leave encashment, annual leaves, on-job trainings, and ergonomic furniture.



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