International Customer Support Representative

5 days ago


Karachi, Sindh, Pakistan ibex Full time
Senior Customer Support Coordinator Position

As a key member of the Operations team at ibex, you will play a vital role in delivering top-notch customer support to our international clients. With a focus on resolving customer queries efficiently and effectively, this is an exciting opportunity to join a dynamic organization.

Key Job Responsibilities:

  • Ensure seamless customer interactions as measured by performance objectives.
  • Provide comprehensive assistance to customers with purchases made through the ecommerce platform.
  • Develop and maintain a professional rapport with customers, demonstrating courtesy and a caring attitude.
  • Offer alternative solutions for out-of-stock products/items on the ecommerce website.
  • Follow established processes and procedures when resolving customer issues.
  • Stay informed about system updates, process changes, and future developments.
  • Effectively handle customer objections and pushbacks.
Required Skills and Qualifications

We are seeking candidates with excellent communication skills, particularly in English, who can articulate their thoughts clearly and concisely. A strong US or UK accent is highly desirable, as well as the ability to convey messages in a friendly, accurate, and jargon-free manner.



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