Multilingual Customer Support Specialist

3 days ago

Islamabad, Islamabad, Pakistan Practice Perfect Solutions and Services Full time

The ideal candidate for this Customer Service Executive role will possess strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.

About the Role

This position involves serving as the first point of contact for patients and visitors, ensuring a positive and professional experience throughout their interactions with our office.

Key Responsibilities
  • Greeting Patients: Greet patients and visitors warmly and professionally, maintaining a friendly and welcoming atmosphere at the front office.
  • Scheduling Appointments: Effectively manage the appointment booking system, coordinating with patients to schedule, reschedule, or cancel appointments as required.
  • Responding to Inquiries: Respond to phone calls, emails, and in-person inquiries promptly and professionally, providing accurate information about our services and hours of operation.
  • Assisting Patients: Assist English and Spanish-speaking patients to address their concerns and queries, ensuring clear communication and understanding.
  • Verifying Information: Collect and verify patient information, insurance details, and relevant medical history, adhering to privacy regulations and maintaining data accuracy.
  • Liaising with Insurance Providers: Liaise with insurance providers to verify coverage, obtain pre-authorization for specific treatments or procedures, and communicate this information to patients.
  • Processing Payments: Handle patient billing and payment processing, including co-payments, deductibles, and outstanding balances, ensuring accuracy and confidentiality.
  • Following up with Patients: Make courtesy calls to patients for appointment reminders, follow-up care, and patient satisfaction feedback.
  • Collaborating with Team Members: Collaborate with other team members to ensure smooth daily operations, assisting with administrative tasks as needed.
  • Multitasking: Handle multiple tasks efficiently while maintaining a high level of attention to detail and professionalism.

Requirements:

  • Language Proficiency: Fluent in both English and Spanish with excellent verbal and written communication skills in both languages.
  • CUSTOMER SERVICE EXPERIENCE: Proven experience in a customer-facing role, preferably in a medical office or healthcare setting.
  • Empathy and Compassion: Demonstrated ability to handle patients with empathy, compassion, and sensitivity to their needs.
  • Organizational Skills: Strong organizational skills with the ability to manage time effectively and prioritize tasks appropriately.
  • Computer Proficiency: Familiarity with basic computer applications and electronic health record (EHR) systems is desirable.
  • Interpersonal Skills: Outstanding interpersonal skills, with the ability to work collaboratively in a team-oriented environment.
  • Problem-Solving: Effective problem-solving skills to resolve patient inquiries and concerns.
  • Professionalism: Maintain a polished and professional appearance and demeanor at all times.
  • Flexibility: Willingness to adapt to a dynamic and fast-paced environment.

Preferred Qualifications:

  • Previous experience in a medical front office or receptionist role.
  • Knowledge of medical terminology and procedures.
  • Certification in customer service or related field.

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