
Application Support and Cargo Management Expert
4 days ago
Job Summary
We are seeking a highly skilled Application Support Specialist to join our team in managing SkyChain, a cargo management application. The ideal candidate will have extensive experience in application support and strong knowledge of the Cargo Domain.
The role involves providing expert-level support for SkyChain, ensuring seamless operation and troubleshooting any incidents that may arise. The candidate must be available for on-call support outside regular hours.
Key Responsibilities:- Provide expert-level support for SkyChain, including incident management and troubleshooting.
- Develop and maintain in-depth knowledge of the Cargo Domain and SkyChain application.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Communicate effectively with stakeholders to ensure transparency and accountability.
- Bachelor's degree in IT, Computer Science, or a related field.
- At least 3 years of experience in application support and troubleshooting.
- Strong knowledge of the Cargo Domain and its applications.
- Excellent problem-solving skills and ability to work under pressure.
- Ability to provide on-call support outside regular hours.
- Hands-on experience with other cargo management applications.
- Knowledge of ITIL processes for incident and application management.
- Familiarity with Accelya's suite of aviation solutions.
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