Crisis Resolution Specialist

6 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Incident Coordinator

The primary objective of this role is to effectively manage and resolve major incidents in accordance with agreed procedures and service levels.

  • Drive major incidents through to resolution, ensuring timely completion and minimal disruption to services.
  • Maintain a command presence on Bridges and Incident Calls, providing clear guidance and direction.
  • Evaluate the effectiveness of incident management activities and ensure proper documentation of resolutions.
Key Responsibilities:
  • Manage and prioritize multiple tasks and projects simultaneously, adapting to changing circumstances as needed.
  • Develop and maintain strong relationships with stakeholders, including technical teams, account managers, and customers.
  • Analyze and interpret technical data to inform incident prioritization and escalation decisions.
  • Communicate incident status and progress to all relevant stakeholders in a clear and timely manner.
Requirements:
  • Foster collaboration and teamwork among diverse groups, promoting a culture of open communication and mutual respect.
  • Possess excellent verbal, written, and presentation skills, with the ability to articulate complex ideas in a clear and concise manner.
  • Demonstrate a willingness to learn and grow, embracing new challenges and opportunities for professional development.
  • Remain composed under pressure, defining priorities and making informed decisions in fast-paced environments.
  • Apply general technical knowledge in Mobile Access, Core IT/Telco, and services to drive effective incident resolution.
Working Conditions:
  • Work in a general office environment, potentially requiring extended periods of sitting and computer use.
  • May encounter moderate stress levels due to the nature of the work, particularly during unconventional shifts or after-hours commitments.


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