Field Operations Manager

4 days ago

Dera Ismail Khan, Khyber Pakhtunkhwa, Pakistan beBeeOperations Full time 550,000 - 850,000
Customer Operations Manager

As a Customer Operations Manager, you will play a pivotal role in driving business growth and customer satisfaction. You will be responsible for leading field operations, coordinating with civic authorities, and ensuring operational continuity.

The successful candidate will have a strong understanding of service operations, network rehabilitation, and project management. They will also possess excellent communication and leadership skills, with the ability to motivate teams and negotiate with stakeholders.

  • Lead the rehabilitation and enhancement of the fiber/copper network in dry and business-potential areas
  • Achieve installation and sales targets for PSTN, broadband, and IPTV services through proactive planning and follow-up
  • Monitor and improve MTTR (Mean Time to Repair), MTTP (Mean Time to Provision), and CHI (Customer Happiness Index)
  • Conduct monthly performance reviews on key KPIs including repeat complaints, denial cases, gross sales, and revenue
  • Plan and manage underground cable maintenance, fault repairs, and loop renovations on a scheduled priority basis
  • Ensure accurate mapping of Network Elements (NEs) and readiness for GPON-based expansion
  • Coordinate with government departments and civic agencies to protect PTCL infrastructure during development activities
  • Liaise with legal and administrative authorities for case handling, resource provisioning, and exchange operations
  • Manage resource allocation, team coordination, and implementation of service standards at field level
Requirements

To succeed in this role, you will need:

  • BE/BSc. in Electrical, Electronics, Telecom Engineering or B-Tech (Hons.)
  • At least 1-2 years of experience in telecom operations or a similar technical role
Benefits

We offer a competitive salary package, along with:

  • 6-month maternity leave and 30-day paternity leave
  • Hybrid work model for a balanced and fulfilling career

Our company's family-centric policies prioritize employee well-being and support work-life balance.

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