Associate Manager, Client Engagement

5 days ago


Islamabad, Islamabad, Pakistan Motive Technologies, Inc Full time
About Our Mission

Motive Technologies, Inc. is dedicated to empowering businesses with innovative solutions to enhance operational efficiency and customer satisfaction.

Our comprehensive platform integrates safety, operations, and finance functionalities, providing a unified system for managing drivers, vehicles, equipment, and fleet-related spend.

By leveraging industry-leading AI, we help our customers achieve their goals while reducing manual workloads and automating tasks.

About the Job Description

This Associate Manager role oversees daily operations of the CS SMB Spanish Save motion and Winback motion, reporting directly to the Senior Manager(s) of Customer Success, SMB Save Team.

The successful candidate will lead a team of Customer Success Associates in Pakistan offices, focusing on:

  1. Operational Effectiveness
  2. Reporting and Analysis
  3. Skill Development and Coaching
  4. Product Knowledge and Expertise
  5. Customer Satisfaction and Retention
  6. Process Improvement and Optimization
Qualifications and Requirements

Applicants must have 3+ years of experience in customer-facing roles and demonstrate:

  1. Strong Leadership Abilities
  2. Business Acumen and Strategic Thinking
  3. Customer Focus and Empathy
  4. Effective Problem-Solving and Communication Skills
  5. Collaborative Spirit and Teamwork
  6. Adaptability and Continuous Learning

Motive Technologies, Inc. is an equal opportunity employer, committed to diversity and inclusion.



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