Lead Technical Support Specialist

10 hours ago


Lahore, Punjab, Pakistan Motive Full time
Key Responsibilities
  1. Must have a deep understanding of the product, be able to analyze and diagnose complex issues, and provide solutions that minimize user disruption.
  2. Identify and resolve complex technical issues as well as product-level limitations that cannot be resolved by Technical Support Engineers.
  3. Responsible for creating and maintaining technical documentation for internal and external use. Ensure that documentation is up-to-date, accurate, and easy to understand.
  4. Work closely with cross-department teams, such as product development, quality assurance, and backend engineering teams, to identify and address technical issues affecting customers.


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