Technical Support Lead

9 hours ago


Lahore, Punjab, Pakistan Motive Full time
About the Role:

The Senior Technical Support Engineer is a highly skilled technical professional responsible for providing expert-level technical support to customers. As a senior subject matter expert, this role requires a deep understanding of our products and services, as well as strong analytical and problem-solving skills.

This role involves managing and tracking complex technical issues, collaborating with cross-functional teams to resolve problems, and mentoring junior technical support engineers to help them develop their skills and expertise.

**Key Responsibilities:**

  • Diagnose and troubleshoot complex technical issues using technical knowledge and analytical skills.
  • Collaborate with engineering teams to identify and address technical issues affecting customers.
  • Provide leadership and guidance to junior technical support engineers to help them improve their technical skills.
  • Develop and maintain technical documentation for internal and external use.

What We're Looking For:

  • Minimum 3-year tenure in Technical Support or Customer Support.
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Able to work well in a team-oriented environment.


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