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Technical Support Lead
9 hours ago
The Senior Technical Support Engineer is a highly skilled technical professional responsible for providing expert-level technical support to customers. As a senior subject matter expert, this role requires a deep understanding of our products and services, as well as strong analytical and problem-solving skills.
This role involves managing and tracking complex technical issues, collaborating with cross-functional teams to resolve problems, and mentoring junior technical support engineers to help them develop their skills and expertise.
**Key Responsibilities:**
- Diagnose and troubleshoot complex technical issues using technical knowledge and analytical skills.
- Collaborate with engineering teams to identify and address technical issues affecting customers.
- Provide leadership and guidance to junior technical support engineers to help them improve their technical skills.
- Develop and maintain technical documentation for internal and external use.
What We're Looking For:
- Minimum 3-year tenure in Technical Support or Customer Support.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Able to work well in a team-oriented environment.
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