Remote Technical Support Specialist Position

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeCustomerSupport Full time 4,000,000 - 7,000,000
Technical Support Specialist

This is a remote position that requires technical support for end-users, ensuring high-quality service delivery and customer satisfaction.

  • The ideal candidate will possess excellent organizational and interpersonal skills, with the ability to work effectively in a team environment.
  • They must be flexible, proactive, and have a creative mindset, with a strong problem-solving approach.
  • Additionally, the ideal candidate should have self-learning skills, staying current with system information, changes, and updates.
Key Responsibilities:
  • Deliver service and support to end-users using automated call distribution phone software and emails, troubleshooting issues efficiently.
  • Monitor and respond to events, error conditions, and threshold events in network monitoring systems, identifying and resolving problems quickly.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Follow standard processes and procedures, ensuring compliance and quality standards are met.
  • Identify and troubleshoot issues per Client specifications, providing accurate solutions.
  • Redirect problems to appropriate resources, escalating when necessary.
  • Accurately process and record call transactions using a computer and designated tracking software.
Requirements:
  • Excellent written and oral English communication skills.
  • Strong technical, diagnostic, and troubleshooting skills, with experience in Microsoft Office (MS Work, Excel etc) and basic business productivity software.
  • Ability to manage between 20-30 inbound calls per shift, troubleshooting technical issues efficiently.
  • Working knowledge of IT system fundamentals, system management tasks, networking principles, and operating systems.
  • Ability to clearly document and articulate technical issues in English.
  • Reliability, dependability, self-motivation, and a willingness to learn are essential qualities for this role.
  • Collaboration and effective communication with peers and other teams are crucial.

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