
Product Solutions Specialist
2 days ago
We are seeking an experienced Discovery Consultant to join our dynamic team. This role involves integrating, implementing, and supporting AI-powered product discovery and search solutions.
You will collaborate closely with leading global companies across industries like consumer electronics, appliances, and healthcare to build high-performance digital assistants, configurators, and search engines that optimize customer experiences.
As part of the Product discovery team, you will help top brands enhance conversions, boost average order value, and scale personalized shopping experiences across regions.
Your Responsibilities:
- Support new customer onboarding by building custom assistants, configurators, and search solutions while training and enabling the customer to manage their solution independently.
- Consult with business stakeholders as a subject matter expert on creating engaging customer experiences through compelling conversations, guiding customers towards tailored solutions within the platform.
- Map data sets to conversational flow and optimize based on industry best practices for Product discovery.
- Seamlessly interact with cross-functional teams to achieve daily goals.
- Develop comprehensive documentation for current and future state of customer implementations.
- Proactively identify potential project risks and blockers, developing mitigation strategies to ensure success.
- Demonstrate expertise in the Product discovery platform and stay up-to-date with industry trends, latest features, and functionality.
- Provide consulting services to internal and external business stakeholders as a trusted advisor on crafting exceptional customer experiences.
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