
Automotive Support Specialist
11 hours ago
We are seeking a highly skilled and customer-focused Automotive Support Representative to join our team.
As an Automotive Support Representative, you will be responsible for providing exceptional customer service by addressing customer inquiries and concerns in a timely and accurate manner.
Key Responsibilities:
- Receive inbound calls and make outbound calls to assist customers with their automotive queries and concerns.
- Provide excellent customer service by addressing customer needs, inquiries, and complaints promptly and accurately.
- Identify and escalate issues that require immediate attention to the appropriate department.
- Document all customer interactions and ensure accurate and timely follow-up actions are taken.
- Achieve and maintain individual and team targets to ensure customer satisfaction and meet service level agreements.
Required Skills and Qualifications:
• Demonstrated expertise in handling customer inquiries and resolving customer issues within a call center environment.
• Excellent communication skills, both oral and written, with a keen attention to detail.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team in a fast-paced, target-driven environment.
• Proficient in using call center software and CRM systems to accurately log customer interactions.
• Strong interpersonal skills to establish rapport with customers and provide a positive customer experience.
Job Specifications:
- Bachelor's degree in a relevant field or equivalent experience.
Our Company:
We are a well-established company located in Lahore, offering a range of services including cleaning, security, engineering, and personnel services. We have a diverse client base across various sectors and a workforce of 2,000 employees dedicated to delivering exceptional services.
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