Automotive Support Specialist

10 hours ago

Lahore, Punjab, Pakistan beBeeCustomerSupport Full time
Automotive Support Representative

We are seeking a highly skilled and customer-focused Automotive Support Representative to join our team.

As an Automotive Support Representative, you will be responsible for providing exceptional customer service by addressing customer inquiries and concerns in a timely and accurate manner.

Key Responsibilities:

  • Receive inbound calls and make outbound calls to assist customers with their automotive queries and concerns.
  • Provide excellent customer service by addressing customer needs, inquiries, and complaints promptly and accurately.
  • Identify and escalate issues that require immediate attention to the appropriate department.
  • Document all customer interactions and ensure accurate and timely follow-up actions are taken.
  • Achieve and maintain individual and team targets to ensure customer satisfaction and meet service level agreements.

Required Skills and Qualifications:

• Demonstrated expertise in handling customer inquiries and resolving customer issues within a call center environment.

• Excellent communication skills, both oral and written, with a keen attention to detail.

• Strong problem-solving and decision-making abilities.

• Ability to work independently and as part of a team in a fast-paced, target-driven environment.

• Proficient in using call center software and CRM systems to accurately log customer interactions.

• Strong interpersonal skills to establish rapport with customers and provide a positive customer experience.

Job Specifications:

  • Bachelor's degree in a relevant field or equivalent experience.

Our Company:

We are a well-established company located in Lahore, offering a range of services including cleaning, security, engineering, and personnel services. We have a diverse client base across various sectors and a workforce of 2,000 employees dedicated to delivering exceptional services.

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