Automotive Client Support Specialist

4 hours ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time

High school diploma or equivalent (Bachelor's degree preferred) is required for this position.

Providing exceptional customer service and building long-lasting relationships with clients is a top priority in our organization. Our vision is to become a leading automotive company known for our excellence in importing and exporting Japanese vehicles, expanding operations globally to meet the growing demand in the market.

Job Description: Customer Service Representative

Our organization seeks an experienced Customer Service Representative to join its team. As a key member of our customer support team, you will be responsible for delivering high-quality customer service and support to our clients, ensuring their satisfaction and maintaining a positive company image.

Responsibilities:
  1. Handle incoming calls and inquiries from customers in a professional and timely manner.
  2. Provide accurate information about products, services, and promotions to customers.
  3. Resolve customer complaints and issues, ensuring high levels of customer satisfaction.
  4. Process orders, payments, and returns accurately and efficiently.
  5. Collaborate with sales and marketing teams to maximize customer satisfaction and sales opportunities.
  6. Maintain customer records and update databases with relevant information.
  7. Follow up with customers to ensure their needs are met and provide assistance as required.
  8. Build and maintain strong relationships with customers to enhance loyalty and repeat business.
Required Skills and Qualifications:
  1. Minimum of 2 years of experience as a Customer Service Representative in the automotive industry.
  2. Excellent communication and interpersonal skills.
  3. Strong problem-solving and conflict resolution abilities.
  4. Proven ability to handle difficult or demanding customers with professionalism and patience.
  5. Exceptional attention to detail and accuracy.
  6. Proficient in Microsoft Office Suite and customer management systems.
  7. Ability to multitask and prioritize tasks effectively.
  8. Flexibility to work in a fast-paced and dynamic environment.

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