Outbound Patient Outreach Lead

6 days ago

Karachi, Sindh, Pakistan beBeePatientEngagement Full time
Lead Patient Engagement Specialist

This role is responsible for leading patient outreach and engagement efforts to improve connectivity and participation in key healthcare programs. The successful candidate will develop and execute strategies to enhance connection rates, analyze call time trends, and implement effective dialing strategies to increase reach rates.

The ideal candidate will have a strong understanding of healthcare operations, CRM/EHR systems, and call center platforms. They will also possess excellent communication, coaching, and analytical skills to drive campaign-specific improvements based on performance analytics and patient feedback.

Key Responsibilities:

  • Patient Outreach Strategy
  • Develop and execute strategies to improve patient connection rates across all outbound calling campaigns.
  • Analyze call time trends and implement time-based dialing strategies to increase reach rates.
  • Continuously refine calling scripts to improve clarity, patient trust, and response rates; ensure scripts align with regulatory guidelines.

Work closely with internal stakeholders to support outreach goals related to HEDIS gap closure, medication adherence campaigns, and other healthcare initiatives. Drive campaign-specific improvements based on performance analytics and patient feedback.

Required Qualifications:

  • Bachelor's degree in healthcare administration, communications, business, or a related field.
  • Minimum 5+ years of experience in outbound call center operations with 2 years of healthcare call center operations.
  • At least 2-3 years in a leadership role within patient engagement or outreach.

Preferred Skills:

  • Bilingual communication skills are a plus.
  • Experience with call scripting, call conversion strategy, and A/B testing.

This is a mid-senior level full-time position in the health and human services industry.

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