Healthcare Patient Engagement Manager

24 hours ago

Karachi, Sindh, Pakistan beBeePatientEngagementManager Full time

Job Summary:

We are seeking a seasoned professional to lead our outbound engagement efforts and drive patient connectivity and participation in key healthcare programs.

The ideal candidate will have a proven track record of improving connection rates for outreach campaigns, particularly those tied to value-based care initiatives such as Annual Wellness Visits (AWV), Remote Patient Monitoring (RPM), HEDIS gap closures, medication adherence, and new patient onboarding.

This role requires a strategic and data-driven individual with exceptional leadership capabilities, strong analytical skills, and a passion for innovative solutions to improve patient reach and engagement.

  • Patient Connectivity & Outreach Strategy
  • Develop and execute strategies to improve patient connection rates across all outbound calling campaigns.
  • Analyze call time trends and implement time-based dialing strategies to increase reach rates.
  • Refine calling scripts to improve clarity, patient trust, and response rates; ensure scripts align with regulatory guidelines.
  • Coordinate multi-channel outreach efforts to reinforce phone contact.
  • Develop campaigns to encourage patients to save our contact number, reducing the likelihood of calls being ignored or flagged as spam.
  • Explore caller ID branding solutions and technologies to improve pickup rates.

Team Supervision & Performance Management

Supervise outbound agents and ensure optimal staffing, productivity, and call quality.

Monitor daily and weekly KPIs such as dials-to-connect ratio, call duration, and appointment conversion rates.

Provide training, coaching, and QA feedback to ensure consistent performance and adherence to standards.

Manage escalations and ensure prompt resolution of patient concerns.

Program Support & Campaign Execution

Work closely with internal stakeholders to support outreach goals related to new patient onboarding, RPM device compliance, AWV scheduling, HEDIS gap closure, medication adherence campaigns, and other initiatives.

Drive campaign-specific improvements based on performance analytics and patient feedback.

Required Skills & Qualifications

  • Bachelor's degree in healthcare administration, communications, business, or a related field.
  • Minimum 5+ years of experience in outbound call center operations with 2 years of healthcare call center operations.
  • At least 2-3 years in a leadership role within patient engagement or outreach.
  • Strong understanding of healthcare programs including RPM, HEDIS, AWV, and Medicare Advantage models.
  • Exceptional communication, coaching, and analytical skills.

Benefits

This role offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

Others

Apply today and take the first step towards a rewarding career in patient engagement and outreach.

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