Customer Support Specialist
7 days ago
Our ideal candidate will be passionate about delivering exceptional customer experiences and resolving inquiries promptly and efficiently. As a Customer Service Representative, you will serve as the primary point of contact for our valued customers, addressing their concerns, answering inquiries, and providing solutions in a professional and courteous manner.
Key Responsibilities- Respond to customer inquiries via various communication channels in a timely and professional manner.
- Assist customers with product information, pricing, orders, shipping, and returns.
- Resolve customer complaints and concerns effectively, escalating issues as needed to ensure swift resolution.
- Provide technical support and troubleshooting assistance for products or services as required.
- Process orders, returns, exchanges, and refunds accurately and efficiently.
- Maintain comprehensive knowledge of company products, services, and policies to assist customers effectively.
- Collaborate with other departments to ensure seamless customer experiences.
- Document customer interactions, transactions, and resolutions accurately in the CRM system.
- High school diploma or equivalent; college degree preferred.
- Proven customer service experience in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with a focus on delivering effective solutions.
- Ability to remain calm and professional under pressure.
- Proficiency in using CRM software and other relevant tools.
- Demonstrated ability to work independently and collaboratively within a team.
- Flexibility to work shifts, including evenings, weekends, and holidays as needed.
- Empathy and patience when dealing with challenging customer situations.
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