Service Excellence Experts

7 days ago


Lahore, Punjab, Pakistan Supreme Protection Ltd. Full time
Technical Support Role at Supreme Protection Ltd.

We are currently seeking a skilled technical support professional to join our team as a Support Executive. The successful candidate will be responsible for delivering exceptional technical support to our customers, ensuring their technical queries are resolved efficiently and effectively.

The ideal candidate will possess strong technical knowledge of SAP and other software systems, excellent communication and problem-solving skills, and the ability to think critically and work independently. They will also be able to collaborate effectively with internal teams to deliver outstanding results.

Responsibilities:

  • Provide high-quality technical support to customers through various communication channels.
  • Address technical inquiries and issues in a timely and efficient manner.
  • Troubleshoot complex technical problems, collaborating with internal teams as needed.
  • Document customer interactions and track feedback to inform business decisions.
  • Stay up-to-date with new products and services through ongoing training and development.
  • Cultivate strong relationships with colleagues across departments to ensure seamless customer experiences.
  • Meet and exceed customer satisfaction metrics and goals.

Requirements:

  • Strong technical support background and SAP expertise.
  • Excellent English communication and problem-solving skills.
  • Ability to multitask, prioritize tasks effectively, and work in a fast-paced environment.
  • Experience with SAP and other software systems is a significant advantage.

What We Offer:

  • Competitive compensation package and benefits.
  • Opportunities for career growth and development within the company.
  • Professional development programs to enhance skills and knowledge.
  • A collaborative work environment that fosters teamwork and innovation.


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