Service Excellence Coordinator

5 days ago


Lahore, Punjab, Pakistan HR Outsourcing and Consulting Full time
Key Responsibilities
  • Provide exceptional guest service by responding to guests' needs and anticipating their unstated ones.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Manage guest complaints and issues in a fair and respectful manner.
  • Collaborate with other departments to promote hotel services and amenities.
About the Company

At HR Outsourcing and Consulting, we pride ourselves on delivering exceptional guest service experiences that exceed expectations.

Job Requirements
  • Proven working experience as guest relations manager or similar role.
  • Working experience in hospitality industry.
  • Adequate knowledge of personalized services principles and processes.
  • Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques.
  • Familiarity with industry's latest trends.
  • Hands on experience with guest relationship management software.
  • Proficiency in English, multilingualism will be considered an asset.
  • Excellent problem resolution skills along with outstanding communication and active listening skills.
  • Ability to work flexible hours.
  • Highly responsible and reliable with a professional presentation.
  • BS degree in hospitality management, business administration or related field.


  • Lahore, Punjab, Pakistan Potato Logics Pvt Full time

    Job DetailsWe are looking for a highly skilled Service Excellence Leader to join our team at Potato Logics Pvt. The ideal candidate will have excellent communication and organizational skills, as well as the ability to adapt to evolving client needs and fast-paced environments.About the RoleThe Service Excellence Leader will be responsible for cultivating...


  • Lahore, Punjab, Pakistan Buksh Group Full time

    This position is responsible for driving excellence in after sales services at Buksh Motors. Key duties include developing and executing effective after sales strategies, enhancing customer satisfaction, and fostering strong relationships with customers.Key Accountabilities:Establish and track key performance indicators (KPIs) for the after sales...


  • Lahore, Punjab, Pakistan Atlas Copco Full time

    About UsAtlas Copco is a leading provider of sustainable productivity solutions. We serve a variety of industries worldwide with innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems.We are committed to helping our customers achieve their goals by providing exceptional service and support.This position is a key part of...


  • Lahore, Punjab, Pakistan Associate Billing Service Full time

    Job SummaryAssociate Billing Service is seeking an experienced Insurance Eligibility Coordinator to join our team. In this role, you will be responsible for verifying patient insurance coverage and ensuring all required documentation is collected and accurate.You will work closely with patients to resolve any discrepancies in insurance information and...


  • Lahore, Punjab, Pakistan LTEC International Agriculture Development CO., LTD Full time

    Join us as an Organizational Excellence Coordinator and help drive business success at LTEC International Agriculture Development Co.Responsibilities:Facilitate communication between teams and stakeholders.Analyze and interpret technical solutions.Support business development and operations.Develop and implement process improvements.Qualifications:Master's...


  • Lahore, Punjab, Pakistan HRSI Full time

    Position DescriptionWe are seeking an Operational Excellence Coordinator to join our team at HRSI, Pakistan. As a key member of our quality assurance department, you will be responsible for managing our quality management system.ResponsibilitiesDevelop and implement effective quality management processes to ensure customer satisfaction and regulatory...


  • Lahore, Punjab, Pakistan Optimum Consulting Full time

    Optimum Consulting is seeking a highly motivated and organized Technical Services Coordinator to join our team as a Technical Specialist.As a key member of our Client Services team, you will be responsible for setting up client services meetings, taking notes, and posting updates accordingly.In addition, you will maintain accurate records, meet deadlines,...


  • Lahore, Punjab, Pakistan Elegant Menswear Full time

    Job Description:Elegant Menswear is looking for a skilled Customer Relationship Manager to manage customer relationships, drive sales growth, and enhance customer experience. As a key member of the team, you will be responsible for delivering exceptional customer service, promoting our products, and maintaining a strong customer-centric culture.Key...


  • Lahore, Punjab, Pakistan Haust Club Pakistan Full time

    About Us:Haust Club Pakistan is a dynamic and innovative company that offers exceptional customer service and support to our clients. We are seeking a highly skilled Support Services Coordinator to join our team.Job OverviewThis role involves providing exceptional customer service and support to our clients, ensuring that they receive a positive experience....


  • Lahore, Punjab, Pakistan Clasica Wear Full time

    Our Culture:Casual Wear is a culture-driven company that values its employees. We believe in fostering a positive and inclusive work environment where our employees can grow and develop their careers.We are seeking a skilled Customer Service Executive to join our team. The successful candidate will be responsible for providing top-notch support, resolving...


  • Lahore, Punjab, Pakistan TRG Full time

    We are TRG, a multinational software house committed to delivering optimal solutions and products tailored to meet clients' business needs. Our proactive and multidimensional approaches empower enterprises to achieve their goals.About the JobThis is a full-time on-site role for a Customer Service Executive located in Lahore. The ideal candidate will be...


  • Lahore, Punjab, Pakistan Standard Chartered Life and Careers Full time

    Job SummaryAs a key member of our Client Delivery team, you will be responsible for ensuring uniform implementation of Global IMO Model and adherence to DOIs across all lending units located in Pakistan. You will work closely with Relationship Managers, Product Sales, Operations, and other stakeholders to provide quality support and advice on...


  • Lahore, Punjab, Pakistan Oneworldimmigrations Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented individual to fill the role of International Student Services Coordinator. The successful candidate will be responsible for providing administrative support to students applying to study abroad, as well as coordinating events and workshops to promote our services.Key Responsibilities:Assist...


  • Lahore, Punjab, Pakistan Daftarkhwan Full time

    Key ResponsibilitiesThe Front Office Supervisor will oversee the day-to-day operations of the front office, ensuring a smooth and efficient experience for clients and staff.Coordinate internal office moves and arrange office meetings.Supervise and coordinate overall administrative activities, including supervising staff.Manage the reception area to ensure a...


  • Lahore, Punjab, Pakistan Supreme Protection Ltd. Full time

    Technical Support Role at Supreme Protection Ltd.We are currently seeking a skilled technical support professional to join our team as a Support Executive. The successful candidate will be responsible for delivering exceptional technical support to our customers, ensuring their technical queries are resolved efficiently and effectively.The ideal candidate...


  • Lahore, Punjab, Pakistan Riphah University Full time

    What You Will DoIn this role, you will be responsible for:Managing the administrative team and coordinating with other departments.Preparing reports and presentations for senior management.Providing administrative support to all departments.Ensuring compliance with university policies and procedures.Resolving administrative issues in a timely manner.Why Work...


  • Lahore, Punjab, Pakistan Parhlo Full time

    Job OverviewThis is a full-time position that requires a strong customer service focus. You will be working closely with customers to understand their needs and preferences.The job description includes:Interacting with customers to provide information and resolve issuesBecoming the face of the company by building relationships with customersCommunicating...


  • Lahore, Punjab, Pakistan 92 News HD Full time

    About the RoleAs an administration manager at 92 News HD, you will play a critical role in supporting the company's growth. Your primary responsibilities will include:Key ResponsibilitiesDevelop and implement administrative procedures to optimize productivityFoster effective communication among departmentsManage schedules and deadlines efficientlyOversee...


  • Lahore, Punjab, Pakistan Alm Human Resources International Full time

    About the JobAlm Human Resource International is looking for a highly motivated and experienced Extension Services Coordinator to join our team in Lahore, Pakistan. The successful candidate will be responsible for working closely with farmers in the area to ensure they grow and provide the required amount of quality product, ensuring proper handling of...


  • Lahore, Punjab, Pakistan Kamayi Full time

    About Kamayi and the RoleWe're building a digital insurance platform to support small businesses. As a Data-Driven Operations Expert, you'll work closely with our operations team on projects like quote generation and customer onboarding.Your primary responsibilities will include owning the successful completion of operations projects, following established...