Service Excellence Manager

7 days ago


Lahore, Punjab, Pakistan Buksh Group Full time

This position is responsible for driving excellence in after sales services at Buksh Motors. Key duties include developing and executing effective after sales strategies, enhancing customer satisfaction, and fostering strong relationships with customers.

Key Accountabilities:
  1. Establish and track key performance indicators (KPIs) for the after sales team.
  2. Deliver exceptional customer experiences through personalized support and timely resolutions.
  3. Cultivate lasting relationships with customers through regular communication and proactive issue resolution.
  4. Analyze customer feedback to identify areas for improvement and implement corrective actions.
  5. Collaborate with cross-functional teams to ensure seamless coordination and efficient processes.
  6. Maintain accurate records of customer interactions, transactions, and correspondence.
  7. Develop and maintain comprehensive knowledge of products, services, and industry trends to provide expert advice to customers.
  8. Stay updated on relevant laws, regulations, and industry standards to ensure compliance.
Job Requirements:

Excellent communication and interpersonal skills

Possession of relevant certifications or licenses

Ability to work in a fast-paced environment

Proficiency in Microsoft Office Suite

Bachelor's degree in Business Administration or related field



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