Senior Call Center Systems Specialist

2 days ago

Lahore, Punjab, Pakistan beBeeTechnical Full time 15,000,000 - 20,000,000
Avaya Aura/Communication Manager Engineer Job Description">

The Avaya Aura/CM Engineer reports directly to the IT/Project Manager and is responsible for day-to-day tasks related to call center issues & maintenance of switching, data communications, and peripheral equipment associated with the Avaya Aura Communication Manager product line.

">Key Responsibilities:
  • Customers POC and Team Management
  • Daily Customers Sides Issues Responsibilities
  • Agents Login Issues
  • Call Center Reporting Issues
  • System Resources Issues
  • IVR Changes Depends on Any Announcements/Packages
  • Hardware Allocations/Troubleshooting
  • PRI/CO Trunks Issues
  • Agent's Campaign Allocation
  • Call Center Reports Designing's
  • Soft Phones Configurations/Installations
  • ARS Configuration
  • Add/Remove Agents Tasks
">

Maintain systems and their applications, to include any ancillary systems.

">

Coordinating, installing, testing, and troubleshooting of transmission facilities (OC48, T3, T1 PRI, SIP and DS0).

">

Ensuring Quality Customer Service.

">Job Specification:

Candidate Must Have The Experience Of Following:

">
  • Client Enablement Services (CES)
  • SAL Gateway
  • High Availability AES Servers
  • G-450 Gateway
  • Capable Of Working Effectively With Co-workers And Fulfill Customer Requests.
  • Strong Computer Skills With Emphasis On Applications Are Required.
  • Ability To Successfully Handle Multiple Priorities Simultaneously.
  • Ability To Work Extremely Flexible Hours And Support On-call Duties And Shift Work May Be Required.
  • Additional Work Hours Beyond Normal Duty Hours May Be Necessary, At Times, To Complete The Weekly Workload Based Upon The Discretion Of The Supervisor.
  • On-call Availability During Off-hours In The Event Of Service Problems With The System.
  • Ability To Concisely And Effectively Communicate And Present Complex Technical Information To A Varied Audience, Including Technical And Non-technical Customer Representatives.
  • Effective Time Management To Allow For Involvement In Special Task Order Projects As Assigned By The Supervisor.
">

Interested Candidates Can Email Their Resume At hr@aviratechnologies.com And Mention The Job Title: Avaya Aura/Communication Manager Engineer In The Subject Line.

">

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