Customer Experience Leader

2 days ago

Saddar Town, Pakistan beBeeCustomerService Full time 1,200,000 - 1,500,000
Job Description

Lead Customer Service Team in Pakistan for USA and Canada Markets

You will be responsible for overseeing a team of customer service representatives (CSRs) in Pakistan, managing remote teams, and ensuring high-quality customer service to customers in the USA and Canada.

Key Responsibilities:
  • Manage a team of CSRs to deliver exceptional customer service
  • Develop and implement strategies to improve customer satisfaction
  • Collaborate with cross-functional teams to resolve customer issues
  • Analyze customer feedback to identify areas for improvement
Requirements:
  • Bachelor's degree in Business Administration or related field
  • Minimum 5 years of experience in customer-facing roles
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment
Benefits:
  • Opportunity to lead a team and develop leadership skills
  • Chance to work with a global company and diverse customer base
  • Competitive salary and benefits package

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