
Customer Service Operations Manager
3 days ago
We are seeking a professional to fill the role of Customer Service Operations Manager.
The ideal candidate will have a strong background in logistics, with experience in managing inventory control systems and coordinating with third-party logistics providers.
Responsibilities include:
- Evaluating and optimizing routing, load management, and tracking of delivery vehicles to ensure seamless operations.
- Collaborating with 3PL service providers to facilitate daily operations, resolve issues, and conduct regular meetings for effective communication.
- Monitoring and managing the overall inventory control system, scheduling regular inventory checks in accordance with Standard Operating Procedures (SOPs).
- Ensuring timely resolution of in-transit damages or shortages and open orders to prevent inventory discrepancies.
- Seeking guidance from logistics managers on inventory-related issues and taking necessary actions to resolve them efficiently.
- Tracking warehouse status, capacity outlooks, defining requirements, and coordinating with 3PL providers to continually improve logistics operations.
- Managing the deployment of service providers and logistics contracts on a monthly basis, evaluating their performance against operational standards.
Budgeting and Cost Management:
- Critically evaluating ongoing operations to maximize cost efficiencies and enhance overall performance.
Required Skills and Qualifications:
- Relevant university degree preferred.
- Minimum 3 years of experience in logistics, warehousing, and supply planning.
Industry Background:
- Fast-Moving Consumer Goods (FMCG).
This is an exciting opportunity for a motivated individual to join our organization as a Customer Service Operations Manager. The successful candidate will have a strong background in logistics and experience in managing inventory control systems.
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