
Social Media Relationship Professional
6 days ago
We are seeking a highly skilled customer relationship professional to join our organization. The successful candidate will be responsible for providing exceptional customer service and support through various social media platforms.
The ideal candidate will have strong reading comprehension and written communication skills, as well as proficiency in computer navigation and typing. A Bachelor's Degree in English, marketing, business, journalism, communications or similar concentration is required.
Key Responsibilities:
- Monitor and engage with customers on social media platforms, including Facebook, Twitter, and online forums.
- Provide proactive support to consumers requesting assistance with product concerns / inquiries.
- Respond to customer enthusiasm posts to increase conversation, page participation, and build a closer connection with customers.
- Effectively document customer interactions and provide exceptional service to all internal and external customers.
- Participate in required training/industry-specific certifications to maintain technical knowledge and skills.
Requirements:
- 1+ years' experience in customer service related profession.
- 1+ years' of social platform experience.
- Computer navigation and typing proficiency.
- Strong reading comprehension and written communication skills.
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