Customer Service Ambassador
6 hours ago
Customer Experience Ambassador Opportunity
Job Overview:We are seeking a skilled Customer Experience Ambassador to join our team. The ideal candidate will be responsible for delivering exceptional customer experiences through timely and professional responses to inquiries, resolving issues, addressing complaints, and providing accurate product information.
Key Responsibilities:- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Address customer complaints and work to resolve issues to ensure high levels of customer satisfaction.
- Provide accurate information to customers regarding product details, pricing, promotions, and any other relevant information.
- Maintain accurate customer records, inquiries, and feedback within our CRM system.
- Collaborate with other teams and departments to ensure customer needs are met effectively.
- Investigate and resolve customer complaints, preparing reports and making recommendations to management.
- Intermediate or A-level education.
- Proficiency in written and spoken English.
- Strong communication and interpersonal skills.
- Ability to work both independently and as part of a team.
- Results-driven and motivated by achieving targets and goals.
- Minimum of 2-3 years of experience as a Customer Support Representative in a reputable IT/Software Development company.
- Full-time position.
- Remote work available.
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