Human Resource Management Professional

6 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Human Resources Manager Job Description

We are seeking an experienced Human Resources Manager to join our call center team. In this role, you will be responsible for managing the recruitment, training, and development of call center employees, ensuring compliance with company policies and regulations, and fostering a positive and engaging work environment.

  • Key Responsibilities:
  • Develop and implement HR policies and procedures to support the call center's objectives.
  • Manage the recruitment process for call center employees, including job postings, resume screening, interviewing, and hiring.
  • Develop and deliver training programs for call center employees, including onboarding, customer service, and technical training.
  • Monitor and evaluate employee performance to ensure productivity and adherence to company standards.
  • Develop and maintain employee schedules, ensuring adequate coverage for call center operations.
  • Administer employee benefits, including healthcare and 401(k) plans.
  • Ensure compliance with company policies and regulations, as well as federal and state labor laws.
  • Manage employee relations, including conflict resolution and disciplinary action.
  • Develop and maintain positive relationships with employees, managers, and other stakeholders.
  • Analyze call center metrics and data to identify opportunities for improvement.
Job Specification
  1. Bachelor's degree in Human Resources, Business Administration, or related field.
  2. 5+ years of experience in HR management, preferably in a call center environment.
  3. Knowledge of federal and state labor laws, including FLSA, FMLA, and ADA.
  4. Excellent communication and interpersonal skills.
  5. Strong problem-solving skills and ability to think creatively.
  6. Ability to multitask and prioritize in a fast-paced environment.
  7. Proficiency in HRIS, Microsoft Office, and other HR-related software.
  8. Ability to work independently and as part of a team.

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