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2 days ago
We are seeking a Customer Service Training Specialist to join our team. As a Customer Service Training Specialist, you will play a critical role in ensuring our Customer Service Representatives have the skills and knowledge required to deliver exceptional customer experiences.
The ideal candidate will have experience in customer service training, knowledge of call center systems, ACD/IVR, performance statistics, and strong communication skills. Analytical and problem-solving skills are also essential.
Key Responsibilities:
- Develop and deliver training programs that focus on customer service skills
- Identify areas for improvement and develop targeted training solutions
- Collaborate with subject matter experts to ensure training content is accurate and up-to-date
About Our Company
Span Inc. is a leading provider of customer contact management solutions. We are committed to delivering high-quality services and building long-term relationships with our clients.
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