Platform Support Expert

6 days ago

Sargodha, Punjab, Pakistan beBeeTechnical Full time $100,000 - $120,000
Job Overview

We are seeking a highly skilled Technical Support Specialist to be the main point of contact for issues and questions about our platform.

This role is responsible for providing exceptional customer service, collecting customer support requests, and relaying findings to product and engineering teams.

Key Responsibilities
  • Email, Chat, and Voice Support - Answer inbound inquiries via calls, live chat, or support email address during business hours.
  • Customer Service Analysis - Collect customer support requests and bugs to relay findings to product and engineering teams.
  • System Evaluation - Evaluate existing tools and work with engineering to develop new tools to enable scalability.
Requirements
  • Natural ability to empathize with users.
  • Excellent verbal and written communication skills.
  • Native or bilingual spoken and written English skills.
  • Comfortable with rotational shifts.
  • Strong technical and analytical skills.
  • Bachelor's degree required.
  • 30 Mbps wired internet connection necessary.

Creating a diverse and inclusive workplace is one of our core values.

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